University Technology Services provides technical support for all University provided hardware and software services.
Computer Provision & Rentals
UTS provides a standard image for all University provided
workstations. The following software is installed and maintained by
UTS installs andmaintains these additional services that may be
requested as needed:
Microsoft Windows is the standard operating system
supported by UTS. MAC operating systems are also available if
required for business purposes.
Skype for Business (Employees)
Skype for Business is one of the two instant messaging clients
available through UTS. This application provides the following
Symantec Encryption (Employees)
Symantec Encryption is the standard encryption software which can
be requested through UTS. This application encrypts all files on
your university workstation and adds an additional layer of
security via the encryption log in.
Cisco Agent (Employees)
Cisco Agent is an inbound/outbound call management application. It
is provided as a standard software in several University
departments, including admissions and center locations. This
software is ideal for a multiuser system.
Cisco Agent Supervisor (Employees)
Cisco Agent Supervisor is the application used to manage call
agents in the supervisor's telephony group. This application
enables the supervisor to monitor the call queue and agent
Cisco Agent Reporting (Employees)
Cisco Agent Reporting is the online portal used to run reports for
Cisco agent activity. This application is available for authorized
Cisco SoftPhone (Employees)
Cisco SoftPhone is an electronic version of the Cisco Desktop
phones used by University Employees. This Application replaces the
desktop phone device and provides the user phone portability as it
can be used anywhere the workstation can access the internet.
Cisco Jabber (Employees)
Cisco Jabber is one of two instant messaging clients available
through UTS. Cisco Jabber is different than Skype for Business due
to its telephony capabilities. This application provides the
Etrieve is the enterprise document imaging application used by
Saint Leo University. It is the application used throughout the
university to digitally image, organize, and store documentation.
This application is available by request from UTS.
Deepfreeze is an application used on kiosks and in computer labs
to preserve the original computer configuration. This program
allows for typical computer usage and then resets the computer to
the original configuration at the end of each day.
Non-Standard Software (Best Effort
Cistera is an application which records and stores telephone calls
which can later be accessed by authorized individuals for quality
Click to Call (Employees)
Click to Call is a legacy product which enables users to select
and click on a phone number within a web browser to make a
Odyssey CBORD (Employees)
Odyssey CBORD is the system used by the University to manage funds
on Saint Leo ID cards. Authorized individuals may request access to
Adobe offers a range of products both standalone and via creative
cloud access. UTS technicians can provide quotes and installation
for required Adobe products as needed.
The Anatomage software is a standalone application which is used
to run the Science department's Anatomage table.
CLEP software is used for exam administration. It is installed on
authorized devices at authorized exam proctoring locations.
CoreFTP is the application used to exchange documents with
ID Centre Photo ID (Employees)
ID Centre is the application used to store ID photos and create
University ID cards.
Visio is a Microsoft application which does not come standard with
the University's licensed version of office. UTS Technicians can
provide assistance with quotes and installation of Visio software
Project is a Microsoft application which does not come standard
with the University's licensed version of office. UTS Technicians
can provide assistance with quotes and installation of Project
software if requested.
Report Smith (Employees)
Report Smith is the report management system provided by ADP for
ADP is the Enterprise payroll management system used by Saint Leo
Genetec is the system used to manage security devices and access
and University Campus.
SPSS is a software used for both academic and business statistical
Standard Employee Desktop Workstation
The Standard Desktop Workstation deployment features the
Additional Hardware Services
University Technology Services offers a limited number of
laptops for rental each year. Laptops may be rented for a fee
plus a deposit. The deposit will be returned to the student at the
end of the rental period.
University Technology Services has the ability to transfer files
from one work station to another as needed and authorized.
This services is available for all Employees as needed between
authorized workstations. This services is also available for
students with proper authorization.
The University Technology Services is able to provide remote
support through LogMeIn Rescue.
Saint Leo University employees and students have access
to discounts for personal hardware and software through CDW. Please
register for access through CDWG.com/SaintLeo.
OnTheHub provides Saint Leo Students and employees with
deep discounts on several software titles, including: SPSS, Adobe
Creative Cloud, Windows 10, Corel Paintshop Pro, etc. Please
contact UTS for registration.
Saint Leo University employees and students are eligible
for standard educational discounts through Apple.com.
If you need any assistance, please enter a helpdesk request. Technology Support Services
office hours and contact information are also available on the Homepage.