Department of Information Technology
Saint Leo University employs a centralized approach to managing technology for university campus and remote center locations. Our primary focus is the persistent alignment of technology with the business and academic needs of the Saint Leo University community.
The mission of Department of Information Technology is to deliver secure, high-quality, customer-focused, and cost-effective technology and technical solutions to the Saint Leo University community in support of the University’s educational mission.
To advance Saint Leo University as the pioneer in innovative teaching, learning, and business technology solutions.
Our Core Services
Students can safely access a suite of products, via Microsoft Office 365, that provide tools for collaboration and access to all SLU student supported Microsoft products. With an available and flexible Laptop Rental Program, if there is a reasonable need, students can request a loaner to complete their course work. Computer labs are also available throughout campus and at education center locations as an expansion of our resource pool of devices. All students also have access to their own personal Zoom account as part of our enterprise licensing model.
Faculty & Staff Services
Our technical support team is available to provide remote or services at the hours listed below. Microsoft Office 365 and Zoom also available as part of your relationship with the university. Additional services include Classroom Technology, Event Support, The Portal, Email Services, Network & Telecommunications Services, Information Security, Hardware & Software, and System Application & Infrastructure Support.
In an effort to keep our community and team members safe, DoIT follows all recommended Saint Leo safety guidelines found in our Coronavirus Update page. During this time, walk-in support will be limited to appointment only visits during stage 1 of return to campus.
Place a Helpdesk Ticket
What We Do
Client Technology Services
Department of Information Technology (DoIT) supports members of the University community by providing excellent technical services in support of effective teaching, enhanced learning, and productive work. This team provides students, faculty and staff a centralized point of contact for support with enterprise applications, computer hardware and software, employee onboarding/off boarding, and escalation to other functional areas within the Department of Information Technology. The Service Desk is equipped with the necessary tools for providing remote support to all locations with enterprise desktop and classroom technology tools to respond to most technical issues on first contact or by escalation as needed.
Enterprise applications are those applications central to the core business of the university such as Workday (HR, and Finance), Ellucian Colleague (student information systems), Salesforce, TargetX and systems which support emergency notifications, enterprise contract management, mobile app and business intelligence solutions with Tableau. Aside from the operational aspects of these applications, the team is also responsible for designing internal solutions related to SLU specific applications and integration work that aligns core systems with many external and cloud-based application.
At the base of our infrastructure lies a myriad of information security protocols to ensure data integrity and network security of the Saint Leo community. The Department of Information Technology provides a high level of industry products, services and practices with the latest in firewall security, network segmentation, authentication and provisioning services. Our security also expands to social engineering and end-user training on best ways to secure business and personal data.
Server and Network Infrastructure
The infrastructure team is responsible for the system design, management and maintenance of university server both physical and virtual. This team is also responsible for networking and telecommunications services upon which the university network and its users depend. This includes both the wired and wireless network, and Internet access via a backbone network. This group is also responsible for a wide variety of core campus IT services including the cabling infrastructure underlying data services, telecommunications, engineering and construction.
Strategy & Governance
We provide industry practice efforts to perform checks and balances to ensure the proper intake, design, and delivery of IT services to the Saint Leo community. Key functional areas include project management, IT governance and process management, demand management, supplier governance and IT finance and budget monitoring.
Client Technology Services (CTS)
Phone: (352) 588 8888 | https://helpdesk.saintleo.edu
8:00 am - 10:00 pm EST, Monday - Friday
Phone Support Hours:
8 am - 8 pm EST, Monday - Friday
8 am - 5 pm EST, Saturday
Location: South of Saint Edward Hall and West of Campus Security
Click here to view the campus map
Helpdesk Remote Support Link
Phone: (866) 928-2439 or DoIT Help Desk (352) 588-8888 | https://d2lprod.service-now.com/saint_leo
Hours: 24 hours a day - 7 days a week - 365 days a year
Technical Support Maintenance Windows
Department of Information Technology (DoIT) performs regularly scheduled maintenance to maintain university infrastructure, applications, and services. Maintenance Windows are scheduled each Tuesday (except Block Out Dates) from 8 pm to 12 am).
Unplanned Maintenance may also be necessary if a system or service is failing or failed. Unplanned Maintenance will be performed as required.
When Scheduled/Unplanned Maintenance requires downtime, information will be provided through university email.
View Scheduled Maintenance Dates for 2020