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Technology Innovation Institute (TI3)

    Technology Innovation Institute (TI)

    We are very excited to announce the Technology Innovation Institute and Initiatives (TI3) at Saint Leo University. The purpose of TI3 is to guide Saint Leo into the future with digital innovation, transformation, growth and sustainability in this era of technological progression in Higher Ed. TI3 includes the innovation technology center with collaboration around our institution and technology services.
     

    Mission

    To provide technology services, innovation, transformation and sustainability for growth.


    Vision

    To strategically guide our Institution towards Industry leadership and growth with technology, program enhancements and impactful partnerships.

     

    TI3:

    The Institute has aspiring partnerships with Fortune 10 companies as well as those in the Fortune 100, and is inventing technology initiatives that are both unique and collaborative in industry and government. 
     
    Strategic Initiatives:
    • Roadmap for the future of Saint Leo enterprise systems, integration, data governance and warehousing, business process automation, machine learning, artificial intelligence including classroom and online learning.
    • Outreach programs with regional and national communities will be intended to provide offerings, programs, internships, cybersecurity, tech incubation, new labs, clubs and real world experience for students during their academic career and leading into their next steps of life opportunities. 
    • Will provide crowdsourcing initiatives and proposal (RFP) type processes available for students, faculty and staff that contribute to our strategic plans and applications in our community. This includes events for our community such a codeathons, hackathons and RAD (Rapid Application Development) initiatives with agile approaches for applications of interest at Saint Leo University.

      It’s an exciting time at Saint Leo University and TI3 is a worldwide, synergistic and collaborative institute.

      TI3 is lead by CIO Thomas Hull who can be reached at Thomas.hull@saintleo.edu of 352-588-7552.  
    Thomas "Tom" Hull 
    CIO
     

    Technical Support Services

    Technology Innovation Institute (TI3) supports members of the University community by providing excellent technical services in support of effective teaching, enhanced learning, and productive work.

    Need Support?

    The Technology Innovation Institute (TI3) Helpdesk serves all Saint Leo University locations from the University Campus home location. Technology Innovation Institute (TI3) Support Specialists provide support for University technology related services, including:  Classroom Technology, Event Support, The Portal, Email Services, Network & Telecommunications Services, Information Security, Hardware & Software, and System Application & Infrastructure Support.

    Self-support solution documents are available, and may be accessed HERE . Place a Helpdesk Ticket


    Technical Support Services (TSS)

    PH: 352.588.8888 | https://helpdesk.saintleo.edu 
    Hours:
              8:00 A.M. - 5 P.M. EST, Monday - Friday
    Phone Support: 
              
    7:30 A.M. - 10:00 P.M. EST, Monday - Saturday
              1:00 P.M. - 10:00 P.M. EST, Sunday
    Location: South of Saint Edward Hall and West of Campus Security
    Click here to view the campus map
    Helpdesk Remote Support Link


    Classroom Technology

    PH: 352.588.8888 | https://helpdesk.saintleo.edu 
    Hours: 
              8:00 A.M. - 5 P.M. EST, Monday - Friday
    Phone Support: 
              
    7:30 A.M. - 10:00 P.M. EST, Monday - Saturday
              1:00 P.M. - 10:00 P.M. EST, Sunday
    Location: South of Saint Edward Hall and West of Campus Security
    Click here to view the campus map


    LionSHARE & D2L Support

    PH: 866.928.2439 or 352.588.8888 | https://d2lprod.service-now.com/saint_leo
    Hours: 24 hours a day - seven days a week - 365 days a year


    Technical Support Maintenance Windows

    Technology Innovation Institute (TI3) performs regularly scheduled maintenance to maintain university infrastructure, applications, and services. Maintenance Windows are scheduled each Tuesday (except Block Out Dates) from 8pm-12am).

    Unplanned Maintenance may also be necessary if a system or service is failing or failed. Unplanned Maintenance will be performed as required. 

    When Scheduled/Unplanned Maintenance requires downtime, information will be provided through university email. 

    View Scheduled Maintenance Dates for 2019. 

    Schedule a visit

    Technology Innovation Institute (TI3)

    Phone: (352) 588-8888
    Hours:
    8:00 A.M. - 5 P.M. EST, Monday - Friday
    Phone Support:
    7:30 A.M. - 10:00 P.M. EST, Monday - Saturday
    1:00 P.M. - 10:00 P.M. EST, Sunday

    Links

    Maintenance Calendar


    Request more information