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Technology Innovation Institute (TI3)

    Technology Innovation Institute (TI)

    We are very excited to announce the Technology Innovation Institute with Initiatives (TI3) at Saint Leo University. The purpose of TI3 is to guide Saint Leo into the future with digital innovation, transformation, growth and sustainability in this era of technological progression in Higher Ed. TI3 includes the innovation technology center with collaboration around our institution and technology services. The Institute has aspiring partnerships with Fortune 10 companies as well as those in the Fortune 100, and is inventing technology initiatives that are both unique and collaborative in industry and government.

    TI3 :

    • Will devise the road-map for the future of Saint Leo enterprise systems, integration, data governance and warehousing, business process automation, machine learning, artificial intelligence including classroom and online learning. 
    • Will include "Outreach Programs" with regional and national communities will be intended to provide offerings, programs, internships, cyber incubation, new labs, clubs and real world experience for students during their academic career and leading into their next steps of life opportunities.
    • Will provide crowdsourcing initiatives and request for proposal (RFP) type processes available for students, faculty and staff that contribute to our strategic plans and applications in our community.
    • Will include events for our community such codeathons, hackathons and RAD (Rapid Application Development) initiatives with agile approaches for applications of interest at Saint Leo University. 
    It’s an exciting time at Saint Leo University and this will be a synergistic, collaborative institute.

    TI3 is lead by CIO Thomas Hull who can be reached at Thomas.hull@saintleo.edu of 352-588-7552.
    Tom Hull PIC SAINT LEO
    Thomas "Tom" Hull 
    AVP and CIO
     

    Technical Support Services

    Technology Innovation Institute (TI3) supports members of the University community by providing excellent technical services in support of effective teaching, enhanced learning, and productive work.

    Need Support?

    The Technology Innovation Institute (TI3) Helpdesk serves all Saint Leo University locations from the University Campus home location. Technology Innovation Institute (TI3) Support Specialists provide support for University technology related services, including:  Classroom Technology, Event Support, The Portal, Email Services, Network & Telecommunications Services, Information Security, Hardware & Software, and System Application & Infrastructure Support.

    Self-support solution documents are available, and may be accessed HERE . Place a Helpdesk Ticket


    Technical Support Services (TSS)

    PH: 352.588.8888 | https://helpdesk.saintleo.edu 
    Hours:
              8:00 A.M. - 5 P.M. EST, Monday - Friday
    Phone Support: 
              
    7:30 A.M. - 10:00 P.M. EST, Monday - Saturday
              1:00 P.M. - 10:00 P.M. EST, Sunday
    Location: South of Saint Edward Hall and West of Campus Security
    Click here to view the campus map
    Helpdesk Remote Support Link


    Classroom Technology

    PH: 352.588.8888 | https://helpdesk.saintleo.edu 
    Hours: 
              8:00 A.M. - 5 P.M. EST, Monday - Friday
    Phone Support: 
              
    7:30 A.M. - 10:00 P.M. EST, Monday - Saturday
              1:00 P.M. - 10:00 P.M. EST, Sunday
    Location: South of Saint Edward Hall and West of Campus Security
    Click here to view the campus map


    LionSHARE & D2L Support

    PH: 866.928.2439 or 352.588.8888 | https://d2lprod.service-now.com/saint_leo
    Hours: 24 hours a day - seven days a week - 365 days a year


    Technical Support Maintenance Windows

    Technology Innovation Institute (TI3) performs regularly scheduled maintenance to maintain university infrastructure, applications, and services. Maintenance Windows are scheduled each Tuesday (except Block Out Dates) from 8pm-12am).

    Unplanned Maintenance may also be necessary if a system or service is failing or failed. Unplanned Maintenance will be performed as required. 

    When Scheduled/Unplanned Maintenance requires downtime, information will be provided through university email. 

    View Scheduled Maintenance Dates for 2019. 

    Schedule a Visit to Tour the Campus

    Technology Innovation Institute (TI3)

    Phone: (352) 588-8888
    Hours:
    8:00 A.M. - 5 P.M. EST, Monday - Friday
    Phone Support:
    7:30 A.M. - 10:00 P.M. EST, Monday - Saturday
    1:00 P.M. - 10:00 P.M. EST, Sunday

    Links

    Maintenance Calendar


    Request more information